The first named person on the booking (“lead name”) must be authorised to make a booking on the basis of these booking conditions by all persons named on the booking. By making a booking the lead name confirms that he/she is so authorised. The lead name is responsible for making all payments due to us and to indemnify us for the liability of all party members. The lead name must be at least 18 when the booking is made. After we receive your booking request and all appropriate payments (see “Payment” below), if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we email your confirmation invoice to the 'lead name’ or your Travel Agent. Your invoice will be sent to your travel agent or the lead name on the booking if you have booked direct with us. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge.
We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings can either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply)
1) A deposit of 30% of the cost of the tour is required at time of booking. Upon receiving your deposit, we will secure your reservation.
2) You can choose to pay in instalments. 60% of the cost of the tour is required 45 days before the trip, and the full amount required 30 days before the trip.
3) We highly recommend you book your tour at least 45 days prior to your preferred departure date to avoid disappointment. Full payment should be made 30 days prior to the date of departure.
4) Once the booking is confirmed, you will receive a confirmation letter. If any conditions should change after your confirmation, Guang Hua Media Ltd. reserves the right to make adjustments and offer you similar alternatives.
5) Specific terms may apply to some promotions. Please refer to the specific terms and conditions that are shown with said promotions.
1) The quote we provide is in GBP.
2) Detailed payment guide will be emailed to you by your travel consultant. Full payment must be settled by bank before your departure date; otherwise, all reservations will be cancelled automatically.
3) You are responsible for any bank charges levied by the sending bank of your payment.
4) You can pay by:
1. Credit card (online or with preauthorization);
2. Mobile Wallet Payments including Google Pay, Apple Pay and Alipay.
3. Wire transfer (bank transfer).
*This Policy does not apply to products with a separate cancellation policy.
The cancellation fee will be calculated as follows:
1) 30 to 15 days prior to the scheduled departure date: 30% of the full payment per person;
2) 14 to 7 days prior to the scheduled departure date: 60% of the full payment per person;
3) 6 to 0 days prior to the scheduled departure date: 100% of the full payment per person;
4) Additional cancellation fees, if applicable, imposed by service providers other than Guang Hua Media Ltd.(which may include but not be limited to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money to be refunded.
Traveller substitutions are considered reservation cancellations and are subject to the above cancellation fees.
After the trip commences, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours. The unused services include but are not limited to hotels, air or train tickets, meals, and admission fees.
Please note:
Some promotions have their own specific cancellation policy. Please refer to the particular cancellation rules attached to the promotions.
Prior to your confirmation, amendments can be made free of charge. After you confirm the itinerary, changes to the departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
While we endeavor to offer all tours as described, we reserve the right to change your itinerary if flight schedule or overland transportation changes, and/or events beyond our control make it necessary to make such amendments. In such event, any increase or reduction of the tour cost will be calculated and charged or refunded accordingly. If it is you who requests any amendments, you will be liable for any additional costs.
The liability of Guang Hua Media Ltd. and its affiliated companies is strictly limited. Guang Hua Media Ltd. shall accept no responsibility for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of overland, air and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party that is not owned or operated directly by Guang Hua Media Ltd.. By utilizing the travel services of the suppliers, you agree to look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Guang Hua Media Ltd. nor any representative of Guang Hua Media Ltd. shall be responsible.
Without limitation, Guang Hua Media Ltd. is not liable for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from - but not limited to - acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause that is outside Guang Hua Media Ltd.'s direct control. Nor should Guang Hua Media Ltd. take responsibility for the theft or loss of your valuable items caused by your negligence.
Guang Hua Media Ltd. shall take no responsibility for your failure to comply with customs regulations.
Guang Hua Media Ltd. shall not be responsible for any criminal act or any act of the clients considered criminal by the laws of the country visited, but is obliged to provide both relevant law offices and the clients with utmost assistance in investigation when necessary.
Guang Hua Media Ltd. retains the right to substitute hotels with those of similar quality or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure at any time. If Guang Hua Media Ltd. cancels a tour before it starts, it is liable for a full refund of the money received. However, Guang Hua Media Ltd. will normally not do so unless forced by virtue of unforeseen circumstances. If you purchase an airline ticket separately, make sure that your agent explains the conditions under which the ticket is issued as Guang Hua Media Ltd. is not responsible for such airline ticket cancellation fees.
Guang Hua Media Ltd. reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges. Please note that not all museums and attractions are open every day of the year. Guang Hua Media Ltd. reserves the right to change the sequence of sightseeing and/or to re-route the order of cities if that enables you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and no refunds will be given in respect of any unused or unavailable excursions.
Many of our tour packages include activities that require extra care and attention, which include boarding and going ashore from boats, trekking, climbing hills, entering and exiting tombs and caves, etc. Our representatives will offer you help and useful advice, but all activities are undertaken at your own risk. Guang Hua Media Ltd. and its employees and agents take no responsibility for any action or event that occurs after its employees and agents have fulfilled their duty and taken the necessary care.
You are required to carry a passport valid for at least 6 months and all the necessary visas, and you are responsible for its accuracy and validity. Guang Hua Media Ltd. will not be responsible for any failure in this respect. You must clearly provide your full name on passport; otherwise, we are not liable for any resulting delays and transport failure. Besides, we strongly recommend you buy travel insurance in advance to cover any accident that may occur.
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition as it may require special equipment and professional attention during the trip. You must provide your own small, collapsible wheelchair if it is a necessity throughout your journey. Please note that not all our trips, destinations or attractions are wheelchair-accessible. Kindly consult your travel consultant prior to your booking. Besides, wheelchair assistance cannot be guaranteed in international destinations. Guang Hua Media Ltd. reserves the right to decline any trip participant whose condition, at our discretion, may affect the health, safety or enjoyment of other participants.
We regret that we are unable to accommodate women travelers who are 6-month or longer pregnant. You should take into account all international travel risks and health requirements applicable to the areas you are planning to visit. You are solely responsible for checking the governmental safety and security conditions, vaccination, and other health requirements in countries you are going to visit or transit.
Before purchasing and departing from home, Guang Hua Media Ltd.'s travel specialist will notify you of the potential risks of harm and injury associated with your vacation and tourism activities. It is the obligation of the tourist to ensure that they are adequately and appropriately insured for the duration of their vacation before departure to cover a wide range of inconveniences such as lost or damaged baggage, aircraft delays, hospital treatment, medical evacuation, and any cancellations.
Guang Hua Media Ltd. Tours declines any responsibility for the traveler's financial losses or hardships as a result of the traveler's failure to purchase adequate or any travel insurance, as well as the traveler's personal injuries, harm, property losses, or damages that occur during travel and tourism activities due to circumstances beyond Guang Hua Media Ltd. Tours' control.
Including but not limited to:
1. Loss of luggage/documents/cash and other valuables (including consignments);
2. Bank or credit card fraud or theft;
3. Unforeseen events (including accidents in the air or on land or in the water);
4. Sudden illness, disease, or death;
5. Delays/changes not within the control of the operational staff of Guang Hua Media Ltd. Tours;
6. Acts of terrorism or by terrorists;
7. Natural disasters;
8. Any other circumstances outside the control of Guang Hua Media Ltd. Tours.
Of course, your safety has always been our top priority, when you're ready to travel, we're here to support you, please check Travel with Confidence to see how we can ensure that you have a healthy and happy journey with us.
We regret that we cannot accept liability or pay any compensation where performance of our contractual obligations is prevented or affected by risk or threat of war, riot, civil strife, industrial dispute, terrorist, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airport or ports, cancellation or change of scheduled airlines and similar events outside our control.
Please let us know whenever you are unhappy with our service by informing your tour guide or personal travel consultant so that we can provide you with better experiences.
If you want to lodge a complaint or file a claim for compensation, please inform us via email or phone in no more than 15 days after your tour has finished. You are required to attach receipts and evidence to substantiate your claim. Please note that Guang Hua Media Ltd. will not accept any claim lodged 15 days after the tour.
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